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  • We’ll upgrade eligible customers to 5G at no extra cost, as soon as it’s available. All you’ll need is a 5G-ready device that you bought from us
  • Of course! With our 14-day Customer Satisfaction Guarantee you can return your phone for a full refund minus any airtime you’ve used. Or, get a replacement within 14 days of receiving the phone. We’ll even send you the envelope to post it back to us in. Nice, eh?
  • Simple. To give you flexibility we have one contract for your handset loan - it will last for 24 or 36 months depending on what you choose. And another 30 day rolling contract for your airtime. So if you ever want to cancel the airtime contract you just need to give us 30 days' notice. Your handset loan will carry on until you pay it off, which you can do on the agreed instalments, or earlier. Whatever suits you best.
  • No but our tariffs do give you loads of data  Most of us tend to use way less mobile internet data than we think. We bet you’ll find our 5GB option is more than enough data to keep you ticking over for the whole month. 5GB of mobile data is equivalent to about 150 hours of steady internet browsing over the month or 5 hours a day. And that’s without ever using WiFi! Or with our 10GB tariff you can double it to a huge 10 hours a day! When did you last use your phone that much in a day? We help you monitor your data usage  If you want to keep an eye on your data, you can manage how much you’re using with our Virgin Mobile app and by logging into Your Account online. We’ll also let you know by text when you’re at 75%, 95% and 100% of your limit. Use our clever Connect app instead of mobile data  Download our free Connect app to get unlimited WiFi from over 20 million hotspots across Europe and the USA. Automatically connect and enjoy free, fast WiFi without eating up your mobile data allowance.
  • All our Pay Monthly phones and SIM Only plans include EU roaming with Roam Like Home. This means you can use your UK allowance of minutes, texts and data in the EU just like you would in the UK. Visit our Roaming Hub for more information.
  • Switching your mobile to Virgin Media has never been so easy. All you’ll need to do is grab a switching code from your current provider – which you can do as soon as you sign up, or later. Whichever suits you. PAC or STAC? If you want to bring your number with you, you’ll need a Port Authorisation Code, usually called a PAC. If you don’t want to bring your number with you, you’ll need a Service Termination Authorisation Code, or STAC. How to get your switching code Ready to switch to us? You need to get a Port Authorisation Code (PAC) or Service Termination Authorisation Code (STAC), then give it to us. There are three easy ways to do it. 1. Text PAC to 65075, STAC to 75075, or INFO to 85075 to get your switching information 2. Go to your existing provider’s website and follow the links to Switching 3. Call your existing provider We’ll ask if you have a PAC or STAC in our online checkout, simply pop your PAC or STAC details in when this happens.
  • Yes! You can now add a Spending cap to give you a safety buffer for your plan. Spending caps stop you from being charged for usage beyond a limit specified by you, each month. Charges covered by the cap includes, but is not limited to, going out of your allowance by calling or texting premium or international numbers or roaming outside of the EU. For more detail on what is and isn’t covered, visit our webpage. Text alerts when you're near your limits If you’re getting close to your minutes or data limit we’ll buzz you with a text. To stay in control of how many minutes and how much data you use you can download our My Account app or log in to Your Account online and see exactly what you’ve used this month. Flexibility to change to a new tariff If you find you’re using more minutes or data than your current tariff can handle you can upgrade to a tariff that gives you more. Or if you find you’re using less, you can move down to a cheaper tariff. We’re totally flexible. For full details of costs outside your tariff, see our pay monthly charges outside your tariff.
  • An eSIM is a SIM which is embedded in a device. Instead of having a physical SIM, you can download an eSIM profile directly onto your device and start using it immediately.
  • Text alerts We’ll always give you a friendly text before you get too close to your limit when you’ve used 75% of your data, 95%, and then 100%. £3 per day for each GB you use But if you do go over, we’ll only charge you £3 per GB for each day you use mobile internet on your phone. Not bad, eh? Flexibility to switch to a higher tariff - and back down If you find you’re using more data than your current tariff gives you, you can move up to another tariff that gives you more, whenever you want. You can also move back down again if you find yourself using less data later. We’re flexible like that. Get the My Virgin Media app  Oh, and don’t forget, you can download our My Virgin Media app or log into Your Account online to see how much you’ve used so far each month. It’s a great way to stay in control of how much data you use. Connect to WiFi with our free Connect app  Download our free Connect app to get unlimited WiFi from over 20 million hotspots across Europe and the USA. Automatically connect and enjoy free, fast WiFi without using up your mobile data allowance.
  • Our 4G covers 99% of the population and our 5G network coverage includes 100 towns and cities across the UK, and counting. Check the signal strength in your area now.
  • Order up to 3 weeks in advance Don't worry, if you're still in a contract elsewhere, you can delay delivery of your new phone for up to 3 weeks into the future and you won't have to pay a penny until then. That'll give you plenty of time to break the news to your old network that you're moving on to better things. It could get emotional... Guarantee a great deal you've seen today When you order today for a later delivery, we'll reserve the phone, price and any extras like tablets for you in a nice safe place where no one else can get them. So you'll never miss out, even if the offer ends in the meantime.
  • Yes! All our fabulous phones come with a reassuring 24 month warranty (12 months for iPhone) so if you have a problem with it, don’t sweat, we should be able to repair your device or replace it free of charge so long as you’re still in warranty. See what’s covered.
  • To get 5G, you’ll need a 5G plan with us, as well as a 5G-compatible device and 5G network coverage. If you get a 5G device on any Pay Monthly plan or a SIM Only plan with us, you’ll enjoy 5G as standard. If you have a 4G device and plan with us, you’ll just need to finish paying off your phone before you can upgrade. Our 5G covers 100 towns and cities across the UK, with many more to come. Use our coverage checker to find out more. Aberdeen Alexandria Ambleside Aughton (Sth Yorks) Basingstoke Bebington Belfast Birkenhead Birmingham Bishopbriggs Blaydon Bolton Bootle Bournemouth Bradford Bristol Bristol Airport Cardiff Cheadle and Gatley Cheltenham Chesterfield Clydebank Crawley (West Sussex) Crosby Dewsbury Dinas Powys Droylsden Dudley (West Midlands) Dundee Eccles Edinburgh Eston and South Bank Felling Gateshead Glasgow Gloucester Gosforth (Tyne & Wear) Guildford Hebburn Helensburgh Horwich Huddersfield Huyton-with-Roby Inner London Isles of Scilly Jarrow Kingston upon Hull Kingswood (Bristol) Lancaster Leeds Lisburn Liverpool Llandudno Long Benton/Killingworth Manchester Mangotsfield Middlesbrough Morley Mosborough/Highlane Newbury Newcastle upon Tyne Newtownabbey North Shields Oldbury/Smethwick Outer London Paisley Penarth Plymouth Portsmouth Prescot Prestwich Pudsey Rawmarsh Reading Rochdale Rotherham Salford Sheffield Shipley Solihull South Shields Southampton Stockport Stockton-on-Tees Stoke-on-Trent Stranraer Stretford Sunderland Sutton Coldfield Swansea Swinton and Pendlebury Tynemouth Urmston Wallasey Wallsend Warrington Washington Whitley Bay Wolverhampton York
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