About: Sharing Secrets with Agents: Improving Sensitive Disclosures using Chatbots

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type	http://eprints.org/ontology/ConferenceItemEPrint http://eprints.org/ontology/EPrint Article Academic Article
seeAlso	HTML Summary of #87341 Sharing Secrets with Agents: Improving Sensitive Disclosures using Chatbots
sameAs	Sharing Secrets with Agents: Improving Sensitive Disclosures using Chatbots
http://eprints.org/ontology/hasAccepted	Sharing Secrets with Agents: Improving Sensitive Disclosures using Chatbots (PDF)
http://eprints.org/ontology/hasDocument	Sharing Secrets with Agents: Improving Sensitive Disclosures using Chatbots (PDF) Sharing Secrets with Agents: Improving Sensitive Disclosures using Chatbots (Other) Sharing Secrets with Agents: Improving Sensitive Disclosures using Chatbots (Other) Sharing Secrets with Agents: Improving Sensitive Disclosures using Chatbots (Other) Sharing Secrets with Agents: Improving Sensitive Disclosures using Chatbots (Other) Sharing Secrets with Agents: Improving Sensitive Disclosures using Chatbots (Other)
dc:hasVersion	Sharing Secrets with Agents: Improving Sensitive Disclosures using Chatbots (PDF)
Title	Sharing Secrets with Agents: Improving Sensitive Disclosures using Chatbots
described by	https://demo.openlinksw.com/about/id/entity/https/raw.githubusercontent.com/annajordanous/CO644Files/main/export_kar_RDFN3.n3
Date	2021-03-01
Creator	Natalie Wyer Duncan Hodges Helen Dawes Oliver Buckley Sally Earl Jason R. C. Nurse Rahime Belen Sağlam
status	peer reviewed published
Publisher	Springer
abstract	There is an increasing shift towards the use of conversational agents, or chatbots, thanks to their inclusion in consumer hardware (e.g. Alexa, Siri and Google Assistant) and the growing number of essential services moving online. A chatbot allows an organisation to deal with a large volume of user queries with minimal overheads, which in turn allows human operators to deal with more complex issues. In this paper we present our work on maximising responsible, sensitive disclosures to chatbots. The paper focuses on two key studies, the first of which surveyed participants to establish the relative sensitivity of a range of disclosures. From this, we found that participants were equally comfortable making financial disclosures to a chatbot as to a human. The second study looked to support the dynamic personalisation of the chatbot in order to improve the disclosures. This was achieved by exploiting behavioural biometrics (keystroke and mouse dynamics) to identify demographic information about anonymous users. The research highlighted that a fusion approach, combining both keyboard and mouse dynamics, was the most reliable predictor of these biographic characteristics.
Is Part Of	https://kar.kent.ac.uk/id/repository
Subject	H Social Sciences T Technology
list of authors	https://kar.kent.ac.uk/id/eprint/87341#authors
presented at	23rd International Conference on Human-Computer Interaction
is topic of	https://raw.githubusercontent.com/annajordanous/CO644Files/main/export_kar_RDFN3.n3
is primary topic of	HTML Summary of #87341 Sharing Secrets with Agents: Improving Sensitive Disclosures using Chatbots

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