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We’ll upgrade eligible customers to 5G at no extra cost, as soon
as it’s available. All you’ll need is a 5G-ready device that you
bought from us
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Of course! With our 14-day Customer
Satisfaction Guarantee you can return your phone for a
full refund minus any airtime you’ve used. Or, get a replacement
within 14 days of receiving the phone. We’ll even send you the
envelope to post it back to us in. Nice, eh?
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Simple. To give you flexibility we have one contract for your
handset loan - it will last for 24 or 36 months depending on what
you choose. And another 30 day rolling contract for your airtime.
So if you ever want to cancel the airtime contract you just need to
give us 30 days' notice. Your handset loan will carry on until you
pay it off, which you can do on the agreed instalments, or earlier.
Whatever suits you best.
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No but our tariffs do give you loads of
data
Most of us tend to use way less mobile internet data than we
think. We bet you’ll find our 5GB option is more than enough data
to keep you ticking over for the whole month. 5GB of mobile data is
equivalent to about 150 hours of steady internet browsing over the
month or 5 hours a day. And that’s without ever using WiFi! Or with
our 10GB tariff you can double it to a huge 10 hours a day! When
did you last use your phone that much in a day?
We help you monitor your data
usage
If you want to keep an eye on your data, you can manage how much
you’re using with our Virgin Mobile app and by logging
into Your
Account online. We’ll also let you know by text when
you’re at 75%, 95% and 100% of your limit.
Use our clever Connect app instead of mobile
data
Download our free Connect app to get unlimited WiFi from over 20
million hotspots across Europe and the USA. Automatically connect
and enjoy free, fast WiFi without eating up your mobile data
allowance.
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All our Pay Monthly phones and SIM Only plans include EU roaming
with Roam Like Home. This means you can use your UK allowance of
minutes, texts and data in the EU just like you would in the UK.
Visit our Roaming
Hub for more information.
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Switching your mobile to Virgin Media has never been so easy.
All you’ll need to do is grab a switching code from your current
provider – which you can do as soon as you sign up, or later.
Whichever suits you.
PAC or STAC?
If you want to bring your number with you, you’ll need
a Port Authorisation Code, usually called
a PAC.
If you don’t want to bring your number with you, you’ll need
a Service Termination Authorisation
Code, or STAC.
How to get your switching code
Ready to switch to us? You need to get a Port Authorisation Code
(PAC) or Service Termination Authorisation Code (STAC), then give
it to us. There are three easy ways to do it.
1. Text PAC to 65075, STAC to 75075, or INFO to 85075 to get
your switching information
2. Go to your existing provider’s website and follow the links
to Switching
3. Call your existing provider
We’ll ask if you have a PAC or STAC in our online checkout,
simply pop your PAC or STAC details in when this happens.
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Yes!
You can now add a Spending cap to give you a safety buffer for
your plan. Spending caps stop you from being charged for usage
beyond a limit specified by you, each month. Charges covered by the
cap includes, but is not limited to, going out of your allowance by
calling or texting premium or international numbers or roaming
outside of the EU. For more detail on what is and isn’t
covered, visit our
webpage.
Text alerts when you're near your limits
If you’re getting close to your minutes or data limit we’ll buzz
you with a text. To stay in control of how many minutes and how
much data you use you can download our My Account app or log in
to Your
Account online and see exactly what you’ve used this
month.
Flexibility to change to a new tariff
If you find you’re using more minutes or data than your current
tariff can handle you can upgrade to a tariff that gives you more.
Or if you find you’re using less, you can move down to a cheaper
tariff. We’re totally flexible. For full details of costs outside
your tariff, see
our pay monthly charges outside your tariff.
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An eSIM is a SIM which is embedded in a device. Instead of
having a physical SIM, you can download an eSIM profile directly
onto your device and start using it immediately.
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Text alerts
We’ll always give you a friendly text before you get too close
to your limit when you’ve used 75% of your data, 95%, and then
100%.
£3 per day for each GB you use
But if you do go over, we’ll only charge you £3 per GB for each
day you use mobile internet on your phone. Not bad, eh?
Flexibility to switch to a higher tariff - and back
down
If you find you’re using more data than your current tariff
gives you, you can move up to another tariff that gives you more,
whenever you want. You can also move back down again if you find
yourself using less data later. We’re flexible like that.
Get the My Virgin Media app
Oh, and don’t forget, you can download our My Virgin Media
app or log into Your
Account online to see how much you’ve used so far each
month. It’s a great way to stay in control of how much data you
use.
Connect to WiFi with our free Connect app
Download our free Connect app to get unlimited WiFi from over 20
million hotspots across Europe and the USA. Automatically connect
and enjoy free, fast WiFi without using up your mobile data
allowance.
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Our 4G covers 99% of the population and our 5G network coverage
includes 100 towns and cities across the UK, and counting.
Check the signal strength in your area now.
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Order up to 3 weeks in advance
Don't worry, if you're still in a contract elsewhere, you can
delay delivery of your new phone for up to 3 weeks into the future
and you won't have to pay a penny until then. That'll give you
plenty of time to break the news to your old network that you're
moving on to better things. It could get emotional...
Guarantee a great deal you've seen today
When you order today for a later delivery, we'll reserve the
phone, price and any extras like tablets for you in a nice safe
place where no one else can get them. So you'll never miss out,
even if the offer ends in the meantime.
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Yes! All our fabulous phones come with a reassuring 24 month
warranty (12 months for iPhone) so if you have a problem with it,
don’t sweat, we should be able to repair your device or replace it
free of charge so long as you’re still in warranty. See
what’s covered.
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To get 5G, you’ll need a 5G plan with us, as well as a
5G-compatible device and 5G network coverage.
If you get a 5G device on any Pay Monthly plan or a SIM Only plan
with us, you’ll enjoy 5G as standard.
If you have a 4G device and plan with us, you’ll just need to
finish paying off your phone before you can upgrade.
Our 5G covers 100 towns and cities across the UK, with many more to
come. Use our coverage
checker to find out more.
Aberdeen
Alexandria
Ambleside
Aughton (Sth Yorks)
Basingstoke
Bebington
Belfast
Birkenhead
Birmingham
Bishopbriggs
Blaydon
Bolton
Bootle
Bournemouth
Bradford
Bristol
Bristol Airport
Cardiff
Cheadle and Gatley
Cheltenham
Chesterfield
Clydebank
Crawley (West Sussex)
Crosby
Dewsbury
Dinas Powys
Droylsden
Dudley (West Midlands)
Dundee
Eccles
Edinburgh
Eston and South Bank
Felling
Gateshead
Glasgow
Gloucester
Gosforth (Tyne & Wear)
Guildford
Hebburn
Helensburgh
Horwich
Huddersfield
Huyton-with-Roby
Inner London
Isles of Scilly
Jarrow
Kingston upon Hull
Kingswood (Bristol)
Lancaster
Leeds
Lisburn
Liverpool
Llandudno
Long Benton/Killingworth
Manchester
Mangotsfield
Middlesbrough
Morley
Mosborough/Highlane
Newbury
Newcastle upon Tyne
Newtownabbey
North Shields
Oldbury/Smethwick
Outer London
Paisley
Penarth
Plymouth
Portsmouth
Prescot
Prestwich
Pudsey
Rawmarsh
Reading
Rochdale
Rotherham
Salford
Sheffield
Shipley
Solihull
South Shields
Southampton
Stockport
Stockton-on-Tees
Stoke-on-Trent
Stranraer
Stretford
Sunderland
Sutton Coldfield
Swansea
Swinton and Pendlebury
Tynemouth
Urmston
Wallasey
Wallsend
Warrington
Washington
Whitley Bay
Wolverhampton
York
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